Frequently Asked
Questions
Taxes
·
Taxes
are applied to orders shipped to the state of Hawaii. The tax rate applied to Honolulu County is
4.5%. All other counties in Hawaii are
charged a tax rate of 4.0%.
·
All
other states in the United States and International Orders are not taxed.
Shipping
·
We
ship to all 50 states in the United States.
·
Orders
are processed Monday thru Wednesday from 7:00 am to 2:00 pm Hawaii Standard
time, excluding holidays.
·
We
do not ship to PO, APO, or FPO boxes.
·
Our
standard shipping method is FedEx 2-day or overnight shipping. Therefore, all orders placed after 2:00 pm Wednesdays to Sundays will be processed on Monday. The reason
for shipping this way is due to the possibility of melting or improper care of
the products during shipping.
·
The
minimum weight when processing an order is 1 pound for shipping charge
calculation purposes.
·
When
ordering chocolates, additional weight may already be included in the
product's total weight. This is necessary because ice is added to the
shipping box so the product does not melt.
Return Policy
· All returns must be made within 14 days
of purchase.
· If you have a return please email [email protected] or call 808-833-0041 for assistance
with your return. Calls are answered Monday – Thursday 7:00am-4:00pm HST.
· Please include in the email your name,
phone number, order number, and reason for return.
· Please do NOT dispose of the product
you are returning. Requesting a return
without product will not be processed.