Frequently Asked Questions
Taxes
· Taxes are applied to orders shipped to the state of Hawaii. The tax rate applied to Honolulu County is 4.5%. All other counties in Hawaii are charged a tax rate of 4.0%.
· All other states in the United States and International Orders are not taxed.
Shipping
· When ordering chocolates, additional weight may already be included in the product's total weight. This is necessary because ice gel and other shipping supplies are added to the shipping box to ensure the product is delivered in proper condition.
We are not responsible for any missed or rescheduled deliveries by any shipping carriers. If it occurs, we recommend contacting the carrier regarding your package.
Return Policy
· All returns must be made within 14 days of purchase.
· If you have a return please email orders@hawaiianking.com or call 808-833-0041 for assistance with your return. Calls are answered Monday – Thursday 7:00am-4:00pm HST.
· Please include in the email your name, phone number, order number, and reason for return.
· Please do NOT dispose of the product you are returning. Requesting a return without product will not be processed.